Privacy Policy

1. Overview

PureNutri-Care, LLC ("PureNutri-Care," "we," "us," or "our") operates https://purenutricare.com and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and share personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with us.

By using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

2. Information We Collect

Information You Provide

• Account & order info: name, email, shipping address, billing address, phone number
• Payment info: processed securely by our payment partner, Stripe. We never see or store your full card number
• Communications: messages you send us through contact forms, email, or customer service
• Marketing preferences: whether you've opted into promotional email, SMS, or push notifications

Information Collected Automatically

• Device info: IP address, browser type, operating system, device identifiers
• Usage info: pages visited, referring URLs, time spent, clicks and interactions
• Location: approximate location derived from your IP address (for fraud prevention and shipping calculations)

Information From Other Sources

We may receive information about you from our service providers (for example, payment processors confirming a purchase, or shipping carriers confirming delivery), and from publicly available sources used for fraud prevention.

3. How We Use Information

We use the information we collect to:

• Process orders, ship products, and manage subscriptions
• Provide customer support and respond to your questions
• Send transactional emails (order confirmations, shipping updates, receipts)
• Send marketing emails or SMS if you've opted in (you can unsubscribe at any time)
• Personalize your experience and recommend products
• Detect, prevent, and respond to fraud or security incidents
• Measure website performance and improve our Services
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Information

We do not sell your personal information. We share limited data only with trusted partners who help us operate our business:

• Payment processing: Stripe, Inc. — handles all card transactions
• Shipping carriers: USPS, UPS, FedEx, DHL — for delivery fulfillment
• Email & SMS platforms: to deliver transactional and marketing messages
• Analytics providers: Google Analytics and similar tools, configured with IP anonymization
• Cloud hosting: infrastructure providers that store our data securely

We may also disclose information when required by law, in response to a valid legal request, or to protect the rights, property, or safety of PureNutri-Care, our customers, or the public.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences, measure site performance, and (with your consent) show relevant advertising. You can manage cookies through your browser settings. Disabling cookies may affect how parts of our site function.

We honor "Do Not Track" signals from your browser and Global Privacy Control (GPC) signals where applicable.

6. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: request a copy of the data we hold about you
• Correction: fix inaccurate or incomplete information
• Deletion: ask us to delete your data (subject to legal exceptions)
• Portability: receive your data in a machine-readable format
• Objection: object to certain uses (e.g., direct marketing)
• Opt-out of sale/sharing: California residents under CCPA. We do not sell data, so this is the default

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days. Verifying your identity is required before we take action on your data.

EU / UK Residents (GDPR)

Our legal bases for processing are: performance of a contract (to fulfill your order), legitimate interest (to improve and secure our Services), consent (for marketing), and legal obligation (accounting, compliance). You have the right to lodge a complaint with your local data protection authority.

7. Data Security

We use industry-standard safeguards including TLS encryption in transit, encryption at rest for sensitive fields, restricted internal access controls, and regular security audits. No system is 100% secure, but we take reasonable measures to protect the information you entrust to us. If we ever learn of a breach affecting your data, we'll notify you promptly in accordance with applicable law.

8. Children's Privacy

Our Services are not directed to children under 13 (or under 16 in the EU), and we do not knowingly collect information from them. If you believe a child has provided us with information, please contact us and we will delete the data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page always reflects the most recent revision. Material changes will be announced by email or a prominent notice on the website before they take effect.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out: